Returns Policy

No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued.

A minimum administrative charge of £5.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect, You must inform us within seven days from receipt of the goods via email for a return number to be issued under this category.

Please note sale items are non-refundable we will exchange goods to the same value. You will bear all costs of returning any goods under this category. All items to be returned must be in original packaging, undamaged and not used.

 All items returned as faulty are liable to manufacturer's inspection. We cannot guarantee replacement or credit: a warranty repair may be given.

No items can be returned if they have been ordered specially.

No refunds for additional keys cut to locks or safes.

We recommend that you use a postal service that insures you for the value of goods you are returning. Please ensure you retain your receipt/proof of postage as you are responsible for the returned goods until they arrive at our warehouse.